Frequently Asked Questions (FAQ)

What payment methods are accepted?

We accept credit card payments (Visa, MasterCard, American Express), payments via secure online payment services such as PayPal, as well as other payment options specific to your region.

What are the delivery times for your products?

Delivery times vary depending on your region and the product ordered. In general, we estimate a delivery time between 7 and 14 business days. Please note that delays may occur due to circumstances beyond our control, such as logistical issues or customs constraints.

Can I track my order online?

Yes, once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to track the status of your order in real time.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Please check the availability and specific shipping fees for your country during the checkout process.

What should I do if I receive a damaged or defective product?

We apologize for any inconvenience caused by a damaged or defective product. Please contact us immediately at contact@azenvo.com and include photos of the damaged or defective product. We will assist you with the return or replacement process.

Can I cancel my order after it has been placed?

If you wish to cancel your order, please contact us as soon as possible at contact@azenvo.com
We will do our best to process your request, taking into account the status of your order.

What is your return policy?

We offer a return policy of 30 days from the receipt of your order. If you wish to return a product, please contact us at contact@azenvo.com for detailed instructions on the return process.

How can I contact you if I have further questions?

For any additional questions, please contact us at contact@azenvo.com or through our contact form on our website. Our customer service team will be happy to assist you as soon as possible.